DELETION

    Deleting your data.

    Three separate requests, three different outcomes. You can disconnect a watch without losing anything, erase your health measurements without closing your account, or delete the account entirely. None of them requires a subscription, and the last two can be done without the app.

    UPDATED · September 22, 2026

    1. Disconnect a watch

    In the app: Profile ▸ Settings ▸ Watches and sensors, then Disconnect next to the manufacturer.

    This immediately revokes the authorization with that manufacturer and erases the access tokens, so nothing further arrives. What had already been imported — workouts, nights, daily measurements — stays in your account, with the rest of your history; to have it deleted without closing the account, see section 4. Every other connection and your account are untouched. You can also revoke KARDIOO from your Garmin, COROS, Polar or Wahoo account settings, which has the same effect on our side the next time we are notified.

    2. Erase your health measurements

    In the app: Profile ▸ Settings ▸ Health data, then erase the stored measurements. Sleep, heart-rate variability, resting heart rate, blood oxygen and the other daily metrics are deleted, and the analyses built on them stop being calculated. Your account, workouts and connections stay as they are.

    3. Delete your account

    In the app: Profile ▸ Settings ▸ Delete my account. A subscription in progress does not prevent it, but deleting the account does not cancel it: the App Store keeps billing it until you cancel it in your Apple ID settings, which the app reminds you of before you confirm.

    What happens, in this order: every watch connection is revoked at the source, so no manufacturer keeps delivering; your workouts and their activity files, your GPS routes, all daily health and sleep records, your photos, posts, comments, chats, goals, plans and exchanges with the coach are erased; your profile is reduced to an anonymous row — name, email, photo and measurements are gone; the identity held by the sign-in provider is deleted; and your reference at Stridee, where a connection used it, is deleted with the connections it held. Your workouts are not kept, even anonymized. Only the accounting records of subscriptions and credit purchases remain, for the statutory accounting retention period, together with a technical erasure register holding no personal data. Backups, encrypted and hosted in the European Union, are kept for seven days: those that still held your data are gone at the latest eight days after the deletion. The action cannot be undone.

    Without the app. If you can no longer sign in, or you never want to install the app again, write to amine@kardiooo.com from the email address of the account, with the subject Account deletion. We answer within 30 days and normally within a few working days. We may ask for proportionate proof that the account is yours, and for nothing more than that.

    4. Delete what a manufacturer sent

    You can ask for the data one manufacturer provided to be deleted, without deleting your account and without touching the others. Write to amine@kardiooo.com naming the manufacturer — Garmin, COROS, Polar, Wahoo or Zepp.

    Everything that manufacturer provided is then deleted by us, including the workouts received from it and their activity files, within 30 days, and we confirm the deletion in writing. The same commitment applies to a request made by a manufacturer on your behalf or on their own account. This is also the route to take if you have disconnected a watch and want what it had already sent to disappear.

    5. Your other rights

    Access, correction, restriction, portability, objection and withdrawal of consent are exercised at the same address. The privacy policy sets out the grounds we rely on, the processors involved, and the supervisory authorities you may complain to.